How do I take care of my team in my way
§ Author: Maricel Maclang｜Telexpress Manila Center｜HERE ANZ Shift Team Leader §
Taking care a team is not an easy job, challenging maybe but you will learn a lot from it.
And this is how i handle and take care of my team.
The only way you are going to know what your team needs from you in order to be more successful is to listen to them.
Sometimes simply listening can help you to identify ways you can provide what is needed.
I listen to their sentiments and objections but explained to them the reasons and the purpose, which always ends up perfectly fine.
And all of them are open to share their ideas which help the team to be more productive.
My team knows they can come to me at any time with a problem, concern or suggestions and I will hear them out specially if it concerns their attendance or their performance.
A team will not be inspired if you use fear as a motivator.
As their leader I coach and teach my team -- they are right there with them -- not on the sidelines screaming and instilling fear.
If my Agent is having issue/difficulties at his/her task,
I always do coaching for them and ask them, hear them out and give them advise and tips on how they can cope up with their task.
A leader involves being there for your team. If my team have a question or need my advice,
I make sure that I make it easy for them to access me. By messaging me thru social media. Texting or calling me on my personal cell phones, there is no reason my team shouldn’t be able to get in touch with me when they need to.
And lastly, after a long working hours a stressful days, weeks, we see to it that we still have time to go out, unwind, eat a lot and enjoy each others company.
A leader is not going to have the answer for everything, and that is perfectly fine. Instead of pretending to have the answer,
I see to it that I always listen to their opinions and suggestions then share my point of view. With that we always create a more effective solutions.
