The exclusive OPM (One Page Management) platform integrates the core of Telexpress Five Management knowledge, streamlines data from different platform to provide a real-time and visualized operation performance and help managers track and improve service qual
Omni-Channel
integrates IVR (Interactive voice response), Phone, Online Chat, Email, Fax and SMS service seamlessly
Easy to use and low initial construction cost
Dynamic billing, pay what you use
No facilities maintenance cost
No system infrastructure investment
Customer success. The team continues to focus on the customer and provide the best solution to achieve success by creating opportunities for upward sales (upsell) and improving overall performance
With more than 15 markets operating experience, receives enormous clients’ feedback and responses from the various industries, and continuously provide new ideas, experience and unique solutions for the business. We focus on creating top quality service in the organization, streamline and systemize the process to create its ecosystem to meet clients’ expectation
Certified by ISO27001 and recognized by the well-known global business as a data security firm through a regular audit.
Telexpress has our own data centre in both China and Taiwan and provides seamless BCP (Business Continuity Plan) for the business. We centralize management of service assigning and consolidate the operation process, Telexpress is not only a Virtual Customer Service centre but also your best business partner
