What I do in my team?!
§ Author: Richard Nicolas Jimenez｜Telexpress Manila Center｜HTC SEA Team Leader §
BPO or Business process outsourcing is widely known as Call Center in the Philippines. BPO is one of the top and largest industry here in the Philippines. Working in BPO is a big challenge and staying in this industry is not that easy as you think.
What is a team? Google said it's a group of players forming one side in a competitive game or sports. It's very easy to define, right? But what makes a TEAM a DREAM TEAM? A GREAT, EXCEPTIONAL and A SUCCESSFUL TEAM? Here's a secret... (But I bet won’t be a secret anymore after you read this!) It's the people of the team.
As a leader, you’ve got to have that ability to see your people's potential and once you see that potential, you work hard to develop it. You might be thinking, how do I do that? That potential kind of thing? For me? It's simple. First of all, as a leader, you should be the role model. You can’t be like "I’m the boss, its okay for me to this, I’m the boss anyways, I know what's right, I am right, and you obey me" relationship. I work hard to know my members. One or two or many of the things I do is that I talk to them, we hang out, I share jokes and even my shortcomings sometimes with them. I get to know the things they like and things they hate which help me personalize the approach I should take when dealing with each of them. I consider them my friends and not just a colleague that may disappear after sometime.
Here are some photos of my team that I want to share to whoever read this.
▲Weekly Theme Day wherein we wear the same color of clothes each week.
▲Team Building Activity (Outdoor) – it’s time to relax and have fun.
▲“Inuman” is a tagalong word for Drinking Session – Stress reliever after a long and tiring day in the office.
▲These are the things that I do in my team aside from the regular coaching sessions.
I take care of them in a way I can as their leader.
It really works for me. I hope this enlightens whoever get to read this.
