How to participate in the customer’s decision-making process completely

How to participate in the customer’s decision-making process completely and collect all users’ footprint has became the most important issue for every company now. In particular, the concept of big data and business intelligence becomes very popular in recent years. All decision makers of all kinds of industry hope gather these data completely for user behavior analytics and furthermore finding the customer insight!

Today, Telexpress is honored to share the tips about how to gather these data completely. Please make sure the following information confidential. It can’t tell to “others”, but we believe everyone on this blog is our own buddies. Let’s keep exploring…
Telexpress find the decision-making behavior of all customers affected by the following four core processes the most significant. Enterprises for customer data collection and analysis must take the four orients into account, or it won’t be able to complete enough. Therefore, how to completely collect all these information, associate with each other and provide customers with a fun and innovative warm service is our, Telexpress, best practical professional skills accumulated in past 15 years.  ( Confidently)

▲the decision-making process of all customers (1~12 Telexpress Strategy) [Image from Telexpress]

Telexpress expected to share our latest customer service solution- chat robot next time. Let everyone know that excepted for the traditional way (i.e telephone, e-mail), what can we do for customer service. Our goal is giving our users more surprises, but also considering the service efficiency.

▲Next topics: Telexpress chat robot’s introduction (Telexpress)

If you have any questions please feel free to let us know, thanks! ( saluting)